Malaysian low-cost airline AirAsia is a multinational company with its headquarters close to Kuala Lumpur. In terms of destinations and fleet size, it is the biggest airline in Malaysia. With regular routes to over 165 locations across 25 countries, AirAsia offers both local and international travel. As travel plans change regularly it is important to be able to manage your booking without any hassle. In this guide you’ll learn about how to manage AirAsia booking i.e. change flight, cancel flight, charges, etc.
Index
AirAsia Cancellation / Refund policy
How to Change Dates / Reschedule AirAsia Flight
Please refer to AirAsia Reschedule Policy before proceeding to change your flight
- Go to official AirAsia website and click on purchases.
- Login to your account if you haven’t already logged in and you’ll be shown your bookings to manage.
- Select the flight you want to make changes and click on Change.
- Select the new date for your flight and click on Confirm.
- A list of flights will be shown, select your preferred flight and click on Continue.
- Check your add-ons and click on confirm changes.
- A payment prompt will be shown, complete the payment via your preferred payment method to make changes or reschedule your AirAsia flight.
- Finally, A mail-on confirmation will be forwarded to the flyer stating the rescheduling of your AirAsia flight was processed successfully.
How to Cancel AirAsia Flight
Please refer to AirAsia Cancellation and Refund Policy before proceeding to cancel your flight.
- Go to official AirAsia website and click on purchases.
- Login to your account if you haven’t already logged in and you’ll shown your bookings to manage.
- Select the flight you want to cancel and click on Cancel.
- Check the refund details (if there is any) and click on Finish to cancel your AirAsia flight.
- Finally, A mail-on confirmation will be forwarded to the flyer stating the cancellation of your AirAsia flight was processed successfully.
AirAsia Change date or Reschedule policy
You may modify the booking date or time, but there may be additional costs to cover, such as change fees and ticket difference, on top of what you already paid for the item.
Flight adjustments after a booking number has been issued are governed by the following terms:
No adjustments may be made less than 48 hours before the flight’s scheduled departure time.
Here is the policy changing a flight after forty-eight (48) hours of the planned departure time, subject to the following restrictions:
- The traveller will not receive a refund for the difference in fares if a lower fare is available.
- Before the cancellation or modification can be effected, the traveller must pay the difference in fares if the newly scheduled flight is in a higher fare class than the previously scheduled trip.
- Until they provide you with a new itinerary and/or booking number, the modification is not official.
- changes on route(s) is not permitted.
AirAsia Cancellation and Refund Policy
If the airline cancels your flight reservation, you may choose to reschedule your reservation, provided the airline can still accommodate the adjustment. You can speak with the customer service team at AirAsia. For the avoidance of doubt, you agree and accept the refund policy in the event that you decide not to reschedule your flight booking.
AirAsia No Show Policy
The airline’s applicable fare terms and conditions, as well as any applicable governing domestic legislation, will apply to your flight booking refund policy in the event that you voluntarily “no show.” They disclaim any liability deriving from this. Please get in touch with AirAsia customer care for more details on the terms and conditions of each airline’s fares or the applicable national legislation.
AirAsia Cancellation Fee
You acknowledge and agree that, in addition to any relevant fees levied by Travel Suppliers, a cancellation fee of EUR10 will be charged for each adjustment, if you qualify for a refund under the terms and circumstances of the airline’s ticket. Despite being extra, these fees are a component of the payment for the airline services used to book a flight.
Cancellation fees will be assessed by the airline and deducted from the total amount you paid for your ticket. For instance, you will get your money refunded in full less any applicable cancellation fees from the flight reservation.
AirAsia Change Name Policy
Changing names on your booking to another person is not allowed once your booking has been confirmed.
Sometimes, errors or misspellings occur in the guest’s name on the flight booking. They allow name corrections for the following cases:
- Correcting a spelling mistake
- Adding or removing an English name for Chinese guests
- Changing gender
- Swapping given name and family name/surname
To request for a name correction, please have your booking number and a copy of your identification card or passport ready and contact them via “Chat with Bo” on airasia.com, Superapp or the support page by following the steps below:
- Chat with Bo and Click on ‘Travel’.
- Choose ‘AirAsia Flights’.
- Select ‘Name Amendment’ and follow the steps provided.
Please note that all requests for name corrections are subject to approval.
Important Reminder
We try to write our posts with best of our knowledge and try to keep them updated as frequently as we can, but we cannot guarantee information published is correct or updated all the time. So, we encourage everyone reading this to crosscheck with official websites before taking any action.
Frequently Asked Questions
What is the official AirAsia website?
Official AirAsia website is this.
How to manage AirAsia flight booking?
It is recommended to book flights or manage booking through official AirAsia website to get the best service.
Can you cancel AirAsia flights online?
Yes, you’re allowed to cancel your booking online. Read more about how to cancel your AirAsia flight.
Can you reschedule AirAsia flight online?
Yes, you’re allowed to reschedule your booking online. Read more about how to reschedule your AirAsia flight.
Can you change source or destination of an AirAsia flight?
No, you cannot change your source or destination of an AirAsia flight. You need to cancel your existing flight and book a new one.
Can I change my name on an AirAsia flight?
No, you are not allowed to change name on your AirAsia flight but you can correct spelling mistakes and change title via contacting their customer support.
Can you cancel or reschedule AirAsia flights booked through travel aggregators?
For cancelling or rescheduling flights booked through travel aggregators, please contact them directly.
What are some tips travelling for AirAsia long haul flights ?
Travelling in flights for 10-12 hours can be mentally and physically draining, specially in economy class if you’re not prepared well. Here some tips for travelling through long haul flights.
- Bring Entertainment with you
- Choose right seat
- Bring Neck Pillow
- Bring Eye Mask
To know more tips for long haul flights, click here
I hope this information helps you in managing AirAsia booking. If you have any questions, please feel free to leave a comment below. Happy travels!
